Letter from Aaron Monnig, General Manager
See Mike Andrews' Thank You to City Council here.
July 1, 2015
To the Citizens of Salem:
Rural/Metro® Ambulance will be completing 10 years of life-saving ambulance services to the Salem area in June 2015. It was confirmed that the City of Salem has chosen another company to provide this service starting in July 1, 2015.
I want this letter to be a Thank You to everyone who partnered with us over the last decade. We are proud to have been the first company to pioneer one of the most successful public-private partnerships in our area.
Some of the actions of which we are most proud include:
- Remodeled an old, dilapidated 8326 sq. foot warehouse in a depressed area of town into a state-of the-art crew quarters and training facility with meeting rooms for medical training.
- Hiring and training hundreds of new employees including EMT’s, paramedics, field training officers, operations supervisors and administrative help.
- Donating thousands of dollars and service hours to the community both in standby services, cash donations and in-kind contributions.
- Providing safety and medical education to medical professionals, students and citizens in the community and we brought new, improved ambulance equipment to the City.
- Being recognized by the Salem Chamber of Commerce as New Business of the Year and a Chamber Gem.
- Receiving our CAAS (Commission on Accreditation of Ambulance Services) Certification during our time in Salem. This is one of the highest accreditations an ambulance company can receive.
- Having many of our staff recognized at the American Red Cross Real Heroes Breakfast over the years.
- Saving lives, every day.
MOST IMPORTANT OF ALL
All of us at R/M received as much as we gave. Our employees and company were honored, welcomed and supported everywhere we went. We made many friends, saved many lives, lived and worked in a fabulous community. Today, we feel Salem is a safer and healthier community than when we started. While we will miss everyone, we hope our employees will be able to remain with your new ambulance company and you will be as gracious and patient with the learning curve for the new ambulance company as you were to Rural/Metro.
Thank you so very much,
Aaron Monnig, EMT-P, General Manager
San Diego Council Approves 5 Year
San Diego City Council Unanimously Approves 5 – Year Contract Extension with Rural/Metro
“New Deal Includes Many Enhancements to the EMS System”
(San Diego, Ca.) On Monday, June 1, 2015, the San Diego City Council voted unanimously 9 – 0 to extend the 911 Paramedic Ambulance Transport contract 5 – years with Rural/Metro of San Diego.
Despite heavy pressure exerted by Rural/Metro competitors to keep the contract extension term to only 2 years, the Mayor and City Council chose to stay with Rural/Metro for the next 5 – years and continue receiving the high level of service that Rural/Metro provides.
“We are extremely pleased with the confidence that the city of San Diego has placed in our hands as their EMS provider”, said Greg James, Rural/Metro’s West Division President. “The contract extension will allow Rural/Metro to make significant personnel and capital investments that will enhance the overall service to all neighborhoods within San Diego.”
Rural/Metro has committed to improving response times by doubling the emergency response time zones from 4 to 8. Rural/Metro will also be making significant capital investments in San Diego over the 5 – year term all while keeping patient fees among the lowest in San Diego County among all private providers.
The extension in San Diego comes on the heels of a number of other recent successes across the country including…
- The City of Mesa, AZ – the largest private EMS market in Arizona came to terms on a new 6 – year contract
- Santa Clara County, CA – Rural/Metro’s contract was modified to improve the financial viability of their high performing operations in the large northern-California market
- Blount County, TN – Rural/Metro won a highly competitive RFP process
- Franciscan Health System – One of the largest hospital systems in the Pacific North-West has entered into a new multi-year agreement with Rural/Metro
Rural/Metro provides emergency medical transportation, non-emergency general medical transportation, fire protection services, and emergency-related training services to private and commercial enterprises. The company is the second-largest emergency services organization in the United States, operating in more than 400 communities across 21 states. Rural/Metro employs over 8,000 people and answers 1.5 million calls for service yearly. Rural/Metro has been providing emergency medical response in the city of San Diego since 1997.
Community Supports Rural/Metro
Rural/Metro has a proven track record of supporters. Please look at these letters from our advocates.
Marion County Board of Commissioners member and former State Representative Kevin Cameron writes:
"Personally, I have been part of meetings where Rural/Metro employees are present and participating, advocating for the health of our community as well as the economic vitality...additionally encourages its employees to volunteer and participate in community events and organizations...I encourage the City of Salem to take this valuew added aspect of Rural/Metro into consideration....." (see 8/19/14 letter here)
Salem Hospital Trauma Services Manager, Ted Raschkes, RN, BSN writes:
"I would like to support and request the City of Salem to reinstate the contract with Rural Metro....I frequently observe transfer of care from EMS to Salem Hospital staff on arrival and I’m always impressed by the professionalism and care I see Rural Metro staff providing. It is clear to me that Rural Metro leadership has communicated and educated their staff on transition of care and expectations. On a day to day basis, I see the Rural Metro team providing our community with the most important first step in trauma care which is field to hospital. Their care is a primary link to survival and I highly respect the work they are doing." (See 8/22/14 letter here).
"The staff and volunteers at Rural Metro of Salem have been very instrumental in the support of the mission of the Red Cross. They are very professional in their response and their work is always is intact and with the highest standards, all for the love of humanity. Rural Metro of Salem is impartial, with high moral values and standards; meeting human needs without any discrimination race, gender, religion, lifestyle, or creed." (Read 8/25/14 letter here)
President of the Strategic Economic Development Corporation, Chad Freeman writes:
"Rural/Metro has been a loyal community partner and member of the Strategic Economic Development Corporation (SEDCOR) for many years....SEDCOR appreciates our partnership with Rural/Metro and their enthusiastic commitment to the betterment of mobile medical srevices in our Mid-Willamette Valley community." (See 8/27/14 letter here)
Chief Development Officer of the Boys and Girls Club of Marion and Polk Counties Sue Bloom writes:
"Rural Metro has been a partner of the Boys and Girls Club for many years...provided workforce development...job shadows and tours of their facility to provide youth a deeper undertanding of the skill sets neede and career tracks available in the industry." (See 8/20/14 letter here)
Executive Director of Family Building Blocks, Patrice Altenhofen writes:
"Rural/Metro has generously donated their time for the past 5 years at our Riverfront Family Fest by providing tours of their ambulance. Their commitment to the Riverfront Family Fest has given Family Building Blocks the opportunity to highlight Rural/Metro’s services to over 8,000 City of Salem residents and residents from the surrounding area over the past 5 years. We have thoroughly enjoyed working with Rural/Metro and consider it a privilege and honor to have their support and services in our community. Thank you for considering their bid to continue services in Salem." (Read the 8/26/14 letter here)
Chair of Striking Out Meth in Marion-Polk Counties, former Commissioner Patti Milne writes:
"Since 2006, when we started this annual event, Rural/Metro Ambulance has been involved as both a financial supporter and participant. I am grateful for the generous support and enthusiastic involvement Rural/Metro Ambulance continues to provide...I am pleased to express the gratitude we feel toward this company for their community service." (See 8/28/14 letter here)
Coordinator of the Patriot Day Field of Flags, Jerry Thompson writes:
"Rural Metro played a valuable part in the success of both the 5th and 10th anniversary Patriot Day Field of Flags. Throughout each of these five-day events, Rural Metro stationed paramedics in the field. These professionals assisted with minor injuries and remained available for more serious needs. This activity was offered as a donation...." (See 8/20/14 letter here).
Chief Executive Officer of the Liberty House Child Abuse Assessment Center, Alison Kelley writes:
"...I am writing to express support for Rural/Metro Ambulance....in my former position as Community Services Director for Marion County as well as my current role as CEO of Liberty House, I have encountered Rural/Metro community outreach staff in multiple community-oriented events and fairs. This type of community presence helps people understand what Rural/Metro does for the community....I am happy to recommend that Rural/Metro be considered for continued service." (Read 8/26/14 letter here).
Chief Executive Officer of the Salem Chamber of Commerce, Jason Brandt writes:
"...I want to provide a strong reference for Rural/Metro Ambulance for continued ambulance service to the City of Salem residents.....Selecting an ambulance company for our community is a major decision. I can speak with full confidence that Rural/Metro has served the Salem area community admirable, creating strong relationships and goodwill wherever they are." (See 8/12/14 letter here).
General Manager of the Salem Convention Center, Chrissie Bertsch writes:
"Rural/Metro has been an amazing partner of ours over the last nine years...Not only are they here attending and supporting our community on a regular basis, but they are able to bring conference here to the Salem Convention Center...." (See the 8/19/14 letter here).
Executive Director of the Salem Multicultural Institute, Graham Morris writes about Rural/Metro's involvement in the World Beat Festival:
""We literally couldn't do it without you." (See 8/19/14 letter here).
Rural/Metro of Oregon Ambulance Transition FAQ's
To Friends and Stakeholders:
Soon, the City of Salem contract with Rural/Metro and the City of Salem will end. It is difficult for us to say goodbye after almost 10 years. We know our friends and colleagues have many questions and we wanted to answer those as best we can. Thank you for all your support over the years.
For a pdf copy of the FAQ's, please see here.
Letter from Aaron Monnig, General Manager
November 11, 2014
TO: Our Colleagues and Community Supporters
FROM: Aaron Monnig, EMT-P, Rural/Metro Ambulance
We want to inform our community partners and friends that the purchasing department of the City of Salem has recommended that the City choose another ambulance company to serve the City’s emergency service needs.
The decision came as a complete surprise to us and to our employees.
We have served Salem since 2005, helping the City create one of the most successful public/private partnerships in the region. We have met all expectations from the City. Throughout this competitive bid process, we agreed to everything the City requested.
This decision was made by a selection committee that includes city representatives and members of the fire department. It is our understanding that it will not be going to the City Council for review or approval as it has in the past.
The purpose of this letter is to let you know we are going to look into the selection process in an effort to understand how the decision was made. On Nov. 10 we filed a protest (see protest letter here) to the decision based on the position that our competitors either have not had experience in a market similar to ours, and also that our current investment and knowledge was not properly weighed in the scoring process. We also noticed some issues with the scoring that are outlined in our attached letter to the City.
We want to continue our investment in the Salem community. We want to keep our business and we want to continue employing our incredible work force.
We have built strong relationships, we know Salem and we’re invested here. We have been involved in dozens of community organizations, employ local citizens and have donated thousands of dollars and hundreds of hours of services to support the City and the community. This is an investment we have already made and it should be weighed when considering how much a competitor will bring into the market.
It’s easy for a new company that wants to expand and take over new territories, to make promises. It is important to make sure that if the City plans to embark on a lengthy transition, they have carefully considered the options of moving from a known entity to an unknown entity. This is especially true for a company that doesn’t have experience in our region or with cities similar to Salem.
Click here for FAQ's about the process that may provide additional explanation.
All of us at Rural/Metro thank you for supporting us through your letters, calls and emails.
Aaron Monnig, B.A., EMT P, Market General Manager Salem, Eugene, Springfield